I had to wait for a prescription tonight for an ailment unrelated to the joys of flu season.
Standing in line, I couldn’t help but shake my head at the exchange between the pharmacy clerk and the customer.
The woman had come into the store to pick up her husband’s diabetes medication that had been called in by her doctor.
Clerk: Are you sure it was called in here? What other pharmacies do you use?
Customer: We always pick up our prescriptions here.
Clerk: According to the computer records, it was called in to store 6001 (admittedly, the doctor’s mistake). You need to go there and pick it up.
Customer: Where is that?
Clerk: I don’t know.
Customer: Could you find out?
At this point the customer is rather exasperated and turns away from the counter, while the clerk spends the next 10 minutes on the phone — the line is growing longer by the minute.
The customer says, I bet it’s that pharmacy up by Sacramento. My husband forgot his medication last year and we needed to have a prescription filled while on a trip.
Sure enough the clerk comes back and deadpans. . .
Clerk: Your prescription is in Atwater.
Customer: Do you know where that is? That’s up near Sacramento. (note to readers: I’m in Los Angeles)
Clerk: blank look
Customer: Do you think you could perhaps transfer the prescription? I can’t go to Sacramento to get it.
Clerk: Well I’ll have to wait until they fax the original prescription over, and then reprocess it here.
Customer: I’ll come back in the morning.
Based on what I heard during other exchanges between customers and the clerk: missing prescriptions, lost prescriptions, prescriptions the pharmacist forgot to fill are the norm at this location.
Yes, beware Rite Aid #5490
PS. Also of note, Rite Aid has some sort of frequent prescription card, whereby if you fill more than 20 prescriptions per year, you get a 30% off coupon for what I’m not sure, other store purchases? If you fill 10-19, you get a 20% off coupon. America is the land of the overmedicated, but even a frequent prescription filler card seems a bit much for me. Just 17 prescriptions this year, Martha, next year we go for the 30% discount!
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